Refund policy

Returns & Refunds

At Radiant MD, we take pride in offering thoughtfully selected skincare and personal care products. Your satisfaction matters to us, and we want you to feel confident with every purchase.

Returns & Exchanges

Due to the personal nature of skincare and hygiene products, all sales are final, and we do not accept returns or exchanges for change of mind, personal preferences, or products that have been opened or used.

Once products leave our facility, we cannot verify how they have been stored, handled, or used, which means we cannot safely resell them.

Damaged, Defective, or Incorrect Products

If your order arrives with a damaged, leaking, defective, or incorrect product, we're here to make it right!

Please contact us within 7 days of delivery at info@radiantmdskincare.com with your order number, a brief description of the issue, and clear photos of the affected product.

Once verified, we'll arrange a replacement or a full refund for the affected product, depending on availability and your preference. You will not be required to pay return shipping for an approved claim.

Please note that minor cosmetic damage to the outer shipping box does not qualify for a refund if the product itself arrives safely and in good condition.

Skin Sensitivities & Reactions

We understand that everyone's skin is unique, and even carefully formulated products may not be suitable for every skin type.

If you experience an unexpected reaction, please discontinue use and reach out to us. As a brand founded by a licensed esthetician, we're happy to help you better understand your skincare routine, product ingredients, and possible sensitivities.

Although we cannot guarantee refunds for individual skin reactions, we review concerns on a case-by-case basis and will do our best to find a thoughtful solution.

We're Here to Help

We're a small business with a big commitment to customer care. If something isn't right with your order or experience, please don't hesitate to contact us at support@radiantmdskincare.com.

Your trust means so much to us, and we appreciate the opportunity to make things right whenever possible.

This policy does not limit any rights or remedies provided by applicable law.